FAQ

Becoming a member is free and easy. Simply click here or on My Account in the top right corner of the website to register!

Only residents in Canada over the age of 19 are eligible to purchase products from our website.

The main reason we started our website was to make accessibility to cannabis related products as simple and convenient as possible for customers. It had come to our attention that there had been quite a few fake online dispensaries that were scamming customers. We are largely against this and this issue sparked our interest to start our own website. We are huge advocates of cannabis use for its various medical benefits, thus we wanted to make access to cannabis products as simple, convenient, and reliable as possible. We know how important it is for our customers to get access to their medicine. You’ve come to the right place. Our company is very professional and reliable. Read our reviews for further comfort and if you ever have an issue with your order just contact us and we’ll have it resolved as quickly as possible.

Unfortunately due to our current payment processing we cannot add or remove products from your cart after you paid.

If you would like to add more products, please place a new order.

To prevent fraud, we require the billing address and shipping address to be the same. 

If you would like to ship to a separate address we require a photo of government issued identification.

Unfortunately, all orders must be placed through our website and shipped to you via mail order at this time.

Sorry, not at this time.

If you’ve placed your order, you can cancel it as long as you have not made payment yet. If you’ve made payment and want to modify your order, please contact us and we’ll see what we can do. Unfortunately, there is not much we can do once your order has shipped. Please contact us if you have any issues with your order and we’ll do our best to rectify the issue. Satisfied customers is our goal.

If you are having any issues with your membership or placing an order, please contact us immediately at [email protected] and we will ensure your issue is taken care of as soon as possible.

** Due to COVID-19, delivery times are NOT guaranteed by Canada Post **

Once your order is placed and we’ve received your payment, we will begin processing it.

Our cut-off for all shipments is noon (12:00PM PST). If you order past this time, you order will be shipped out the following day after noon.

All packages are shipped via Xpresspost, which can take up to 2-3 business days for delivery to most major cities. If you live in a rural area it may take a day or so longer. We know how important it is to get quick access to your medicine. Your shipments are our top priority.

Once your order has been shipped, tracking info will be sent to your email.

If you don’t get your package within 2 days after the expected delivery date, please contact Canada Post immediately. We have no control over shipping delays for your order and only Canada Post would be able to help. If your package has not been delivered and the package is lost in transit, we will replace your order – no questions asked.

Naked Cannabis will not be held liable for lost orders due to: mistakes made by the postal office, wrong address given by the customer, damage to your order by postal service, expired PO BOX numbers, stolen packages after delivery.

If your tracking information states that your package was delivered and you have not received it, you must address this issue with Canada Post. We cannot do anything about packages that show as being delivered.

For customers located in Nunavut, orders will not be replaced if packages are lost in transit. Unfortunately, these areas appear to be prone to missing parcels. Shipments to these areas are made at buyers’ risk.

If this happens, it’s likely because Canada Post has not updated their system to include your tracking number. Please check back on their website later.

If you are still having issues, please contact us and we will look into it.

All contents are first packaged into a smell-proof mylar bag with zip lock seal. These contents are then discreetly placed in another concealed zip lock pouch bag to ensure ultimate privacy. They are then shipped using a bubble mailer.